Quality and Safety in Health Services: The Case of Türkiye

Abstract

This study examined the impact of the relevant practices in health services on the quality of patient care. The cross-sectional study was conducted with healthcare professionals working in three different hospitals. Data were collected using a structured questionnaire and analysed with descriptive statistics and multivariate regression analysis. The findings indicate that these practices offer important opportunities in terms of patient safety, workload management and service quality. In conclusion, institutional support and training programmes appear to be decisive for the success of these processes, and further multicentre research is recommended.

Keywords

• Patient Safety
• Quality Management
• Accreditation